Welcome to Ashford Car Hire Services. These Terms of Service govern your use of our website and vehicle rental offerings. By accessing our services, you agree to these terms.
Rental Terms
All vehicle rentals from Ashford are governed by a comprehensive Rental Agreement that you will receive upon booking confirmation or at the time of vehicle collection. This agreement outlines the specific terms, conditions, insurance provisions, charges, and your obligations related to the rental. In the event of any discrepancies between these Terms and the Rental Agreement, the latter will prevail.
Eligibility Criteria
Requirements for Vehicle Rental
- To rent a vehicle from Ashford Car Hire, you must be at least 21 years old, though age restrictions can vary depending on the vehicle type. Drivers under 25 may incur additional fees. A valid driving licence appropriate for the vehicle class is required, along with identification and proof of current address. You will also need to provide valid payment details and a security deposit, as well as any other requirements outlined in the Rental Agreement.
Booking and Payment Details
- Reservations can be made via our website, over the phone, or directly at our Ashford location. To confirm your booking, a deposit may be necessary. The remaining balance and security deposit are generally due at the time of vehicle pickup. All charges are in British Pounds (£) and VAT is included where relevant. We accept major credit and debit cards, processed securely through trusted payment providers.
Vehicle Pickup and Drop-off
- At the time of vehicle collection, it is imperative to conduct a thorough inspection and immediately report any pre-existing damage. A vehicle condition report will be created and signed to document this. When returning the vehicle, it should be in the same condition as when it was collected, accounting for standard wear and tear. Any new damage will be evaluated and charges applied as necessary. The vehicle must also be returned with the same fuel level; if the fuel level is lower, refueling charges will be incurred. Late returns may result in additional fees, so please contact us promptly if you anticipate a delay. You will be responsible for any parking fines, traffic violations, or charges that occur during your rental period, along with an administration fee.
5. Coverage and Responsibility
- Basic third-party insurance is included with every car rental. Details regarding coverage and excess amounts can be found in your Rental Agreement. Additional insurance options may be available to help minimize your financial liability. Review these options closely. You are accountable for any damage or loss up to the insurance excess amount, unless additional insurance is in place. Responsibility for damage resulting from negligence, misuse, or violation of these Terms rests with you, irrespective of insurance coverage.
Cancellation and Modifications
Cancellation and amendment policies differ depending on the type of booking and the notice provided. For specific information, please consult your booking confirmation or Rental Agreement. Please be aware that late cancellations or no-shows may incur additional charges.
7. Restricted Activities
Prohibited Vehicle Uses
- Use of the vehicle for any illegal activities is prohibited. Engaging in racing, rallying, off-roading, or similar risky pursuits is not allowed. Transporting hazardous materials or sub-letting the vehicle to unauthorized parties is strictly forbidden. Driving under the influence of alcohol or drugs is unacceptable. The vehicle must not be used for purposes beyond its design, nor should it exceed passenger or weight limits. Driving outside the agreed geographical boundaries requires prior authorization.
Breach of terms may lead to rental termination and extra fees.
Liability Limitations
To the fullest extent allowed under English and Welsh law, Ashford Car Hire disclaims liability for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business that may result from your use of our services. Our total liability for any claims will not exceed the rental amount paid in the prior 12 months. This limitation does not apply to liability for death or personal injury resulting from negligence or fraud.
Legal Framework
These Terms are subject to the laws of England and Wales. Any legal disputes will be resolved in the courts of England and Wales.
10. Updates to Terms
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting on our website. Continued use of our services indicates your acceptance of the revised Terms.
Contact Details
For inquiries regarding these Terms, please reach out to us.
Ashford Car Hire Solutions
Ashford, TN23 4QA, UK
Contact Us: Phone Number:
033 3210 0115